Frequently Asked Questions
Everything you need to know about your luxury fashion experience.
Are all products on Moon Behind the Hill authentic?
Yes, we guarantee that every item sold on our platform is 100% authentic and sourced directly from reputable designers and authorized retailers.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the UK and EU, while international orders may take 7-14 business days depending on customs processing.
What is your return policy?
We offer a 14-day return window from the date you receive your order. Items must be in their original condition with all designer tags and security seals intact.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your parcel's journey.
Do I have to pay import duties and taxes?
For orders within the EU, taxes are included. For international orders outside the EU, customers are responsible for any local customs duties or import taxes incurred at the border.